Privacy Policy
Last updated: 31 October 2026
This policy explains what personal data OneCity Property collects through onecityproperty.com, why we collect it, who sees it, how long we keep it and how you can reach us about it. We follow the Digital Personal Data Protection Act, 2023 (the DPDP Act) of India.
Who we are
OneCity Property is a Karnataka property advisory and listings website. Under the DPDP Act we are the Data Fiduciary for the data described below. Office: OneCity Property, No. S 1869, 2nd Floor, 1st H Main Road, near Mahakavi Kuvempu Metro, D-Block, 2nd Stage, Rajajinagar, Bengaluru, Karnataka 560010. Email: reach@onecityproperty.com. Phone: 076768 70876.
What we collect and why
We collect only what each form or feature needs.
- Enquiry pop-up and contact form: name, phone number, email address, your message, the city you choose and the page you enquired from. We use these to reply to you and to see which pages bring enquiries.
- Consultation form on project and listing pages: name, email, phone number, your message and the project or listing you asked about. We use these to answer your question about that project or listing.
- Account registration and login: name, email address, phone number where asked, and password. Passwords are stored in hashed form, not as plain text.
- Reviews: your star rating and review text, shown with the account name you are signed in with.
- Newsletter: your email address, kept until you unsubscribe.
- "Ask Me" chat assistant: the messages you type. Replies are produced with the help of Anthropic's Claude service, so your messages are sent to Anthropic to generate an answer. Please do not type bank, identity or password details into the chat.
- Analytics: Google Analytics 4 records page views, approximate location, device and browser type, and button clicks such as call and WhatsApp clicks. We do not use it to identify you by name.
- Spam protection: Google reCAPTCHA runs on our forms and receives your IP address and browser details to tell people from bots.
- Server logs: IP address, browser type and the pages requested, kept for security and fault finding.
If you tap a WhatsApp or call button, the conversation continues on WhatsApp or your phone network, which have their own privacy terms.
Our basis for using your data
We ask for your consent when you submit a form or use the chat, and you can withdraw it at any time. We also use your details where needed to respond to a request you made to us, which the DPDP Act treats as a legitimate use. We do not sell your personal data.
Who we share it with
- The builder, developer or owner concerned, when you ask about their project or listing, so they can answer you.
- Service providers that run the site for us: our hosting provider, Google (Analytics and reCAPTCHA) and Anthropic (chat assistant).
- Government bodies or courts, when the law requires it.
Some of these providers process data on servers outside India. We use them only for the purposes above.
How long we keep it
We keep enquiry, consultation, account and review data for as long as needed to deal with your request, and for up to 3 years after your last contact with us. After that we delete it or remove anything that identifies you. Newsletter emails are kept until you unsubscribe. Analytics data stays in Google Analytics for the period set in our account there. We keep data longer only where a law requires it.
How we protect it
The site uses HTTPS. Access to enquiry data is limited to team members who need it to respond. No online system is free of risk, so if a breach affects your data we will inform you and the Data Protection Board of India as the DPDP Act requires.
Cookies
We use cookies that keep you signed in and protect forms, and cookies from Google Analytics that measure visits. You can block or delete cookies in your browser settings. Login may stop working if you do.
Your rights under the DPDP Act
- Ask for a summary of the personal data we hold about you and who we shared it with.
- Ask us to correct or complete your data, or to erase it.
- Withdraw your consent at any time.
- Use the grievance contact below and, if we do not resolve your complaint, approach the Data Protection Board of India.
- Nominate another person to exercise these rights for you if you die or cannot act.
To use any of these rights, write to reach@onecityproperty.com from the email address or phone number you gave us and say what you want done.
Children
This website is for adults. We do not knowingly collect personal data of anyone under 18. If you believe a child has sent us data, write to us and we will delete it.
Grievance contact
For questions, complaints or requests about your personal data, contact the Grievance Contact at the office address above. Email: reach@onecityproperty.com. Phone: 076768 70876 (Monday to Friday 9:00 AM to 7:00 PM, Saturday and Sunday 10:00 AM to 7:00 PM). We reply within one working day and aim to resolve complaints within 30 days.
Changes to this policy
When we change this policy we update the date at the top of this page, and we ask for your consent again where the law requires it.